Pollo Tropical is a Florida based restaurant chain specializing in Caribbean cuisine. Among the most popular menu items is the marinated and grilled chicken with black beans and rice. To stay aware of current customer needs, they provide a Pollo Tropical survey.
The menu is chosen to meet the needs of diners, so collecting customer feedback is critical. The steps to completing the Pollo Tropical guest satisfaction survey and the rewards that participants will gain are detailed in the article below.
Pollo Tropical Survey Prizes
When you complete the Pollo Tropical survey, you provide information that the company can use to improve their menus, meals, and customer service. Your honest feedback helps each location upgrade all aspects of the operation to better serve you.
Your reward is that you see your suggestions implemented, so that your experience during any future visit is a positive one. In addition, once you complete the Pollo Tropical guest survey, you will receive a Pollo Tropical discount coupon for either money off a future meal or a free food item.
Pollo Tropical Survey Rules at www.pollolistens.com
There are some requirements you need to meet to complete the survey:
- You need to have dined at a Pollo Tropical restaurant.
- You need to have a Pollo Tropical receipt which includes a coupon code.
- You need to complete the survey within seven days of your restaurant visit.
- You need to be at least 18 years of age.
- Employees of Pollo Tropical and members of their families or households are not eligible to participate.
Pollo Tropical Survey Steps
The survey homepage expresses the company’s appreciation for your time, and reminds you to answer all questions as honestly as possible. You are required to enter some key information before proceeding to the actual questions. Follow the steps below to complete the Pollo Tropical survey.
1. Open the survey homepage at pollolistens.com.
2. The survey homepage opens in English, but you can choose Spanish by clicking on the “Espanol” link at the bottom of the page.
3. Enter the 16-digit coupon code and the 5-digit pass code, both of which can be found on your Pollo Tropical receipt.
4. Click the “Start” button.
5. Follow the instructions to answer the questions to receive your validation code. Write that validation code on your receipt.
6. Present this code on your next visit to the store to receive the reward listed on your receipt.
Pollo Tropical Survey Help
You should be able to proceed through the survey screens with no problems. However, if you have any trouble, you can contact corporate customer service at 866-769-7696. You can also contact a specific restaurant by using the “Locator” link at the right side of the menu bar on the Pollo Tropical homepage.
If you have difficulty finding the two codes that you need, you can refer to the image of a receipt on the Pollo Tropical guest satisfaction survey homepage.