Customer Survey 101

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Kroger Survey at www.krogerfeedback.com

The Kroger Company has grocery, department, and jewelry stores, spread across 31 US states. You can meet most of your family’s needs by shopping at a Kroger store, and Kroger wants to ensure that you keep coming back. To achieve that goal, they ask for your feedback in their customer satisfaction survey at www.krogerfeedback.com. You can read below to learn the steps to participate, the way to enter the sweepstakes, and how to contact the Kroger Company if you have issues or problems.

Kroger Survey Prizes

Kroger encourages you to give them information about your shopping experience by providing incentives for participating in their customer satisfaction survey. Your feedback is used to make improvements in products and services, so that you will remain a loyal customer. They also provide you the opportunity to enter their monthly drawing in which you can win a $100 gift card (100 awarded), or the grand prize of a $5000 gift card.

Kroger Sweepstakes Rules

There aren’t many requirements for you to meet to be eligible for the Kroger sweepstakes. You do need to prove that you are a Kroger customer, and you can do that by using your store receipt. Here are the other rules you need to follow:

  • Be a resident of any US state, except Florida, New York, and Rhode Island;
  • Be at least 18 years of age;
  • Not be an employee, or relative of an employee, of Kroger or any of its affiliates;

You can also participate without making a purchase. To learn how, and for more details on rules and requirements, visit the official rules page.

Kroger Survey Steps

The Kroger survey site provides illustrations that should help you through the survey. Here is a list of instructions to get you started.
1. Go to the Kroger Customer Satisfaction Survey site to open the survey. You can also access the survey by going to the bottom of the Kroger homepage and clicking on “Receipt Survey Invitation”.
2. The survey opens in English. For Spanish, click on the “Espanol” link at the bottom left of the page.

kroger survey page
3. From your store receipt, enter the time, date, and entry ID into the appropriate boxes.
4. Click “Start”.
5. Follow the instructions to rate Kroger products, stores, and customer service.
6. At the end of the survey, enter your personal contact information to be entered into the monthly sweepstakes.
7. Click “Next” to submit the survey.
8. You will be contacted by email if you win one of the sweepstakes prizes.

Kroger Survey Help

The survey page should open with any browser you choose and from your computer or mobile device. However, if you have any problems or are unable to open the survey, you can get help from one of these resources.
Call 1-866-221-4141 to speak with a company representative.
Open the online Comment Form at https://www.kroger.com/customercomments to send a message.

Contact Kroger Details

To contact Kroger with other issues or to access their other services, use the resources below.
Online: Contact Us
By Phone: 1-800-576-4377
By Mail: The Kroger Company, 1014 Vine Street, Cincinnati, Ohio 45202-1100

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