Over the last five years, the Kmart department store chain has been in a period of transition. Once at the top of the heap in the retail industry, the company is looking to regain its spot. In order to do this, Kmart continues to use their Kmart survey to give their shoppers an opportunity to assess their shopping experiences.
The Kmart guest satisfaction survey is designed as a rating scale, and this article lists the steps needed to make your ratings, and the way to make yourself eligible for the Kmart sweepstakes.
Kmart Survey Prizes
Kmart wants you to become and stay a loyal customer. They show how much they appreciate customer feedback by putting a “We Love Feedback” icon right on the first survey screen. They prove it by using the information they collect from the surveys to upgrade their products and services.
They also reward those completing the Kmart survey by offering one of the highest sweepstakes prizes available today. A $4,000 Kmart gift card is awarded quarterly to the Kmart sweepstakes winner, and all you need to do is complete the Kmart survey to qualify.
Kmart Sweepstakes Rules at www.kmartfeedback.com
There are very few rules or requirements to meet in order to complete the survey and participate in the sweepstakes.
- The survey is only offered online, and you must complete it within the number of days from your shopping visit that are specified on your Kmart receipt.
- You will need your receipt, so that you can enter the Kmart survey code to access the questions.
- You must also be at least 18 years of age.
- Once you answer all the questions, you need to provide personal demographics and contact information if you wish to enter the sweepstakes.
Kmart Survey Steps
The survey generally takes less than ten minutes to complete. Each question is presented in a rating scale format, and you will determine how satisfied you were with each aspect of your shopping experience. The steps to go through the Kmart guest survey appear below:
1. Open the survey homepage at kmartfeedback.com.
2. The first survey screen asks you to choose to take the survey in either English or Spanish. Make your language choice and click the “Next” button.
3. Enter the 19-digit receipt number (without spaces) on the appropriate line, and click on the “Next” button.
4. Follow the instructions to respond to all questions to complete the Kmart survey.
5. Provide demographic and contact information if requested in order to enter the Kmart sweepstakes.
Kmart Survey Help
If you have problems finding the survey code, you can refer to the image of a register receipt that is provided on the survey homepage. The example is circled for you. If you have misplaced the receipt or you get a message that it is not accurate, you can contact the manager at your local store.
Go to kmart.com and use the “Store Locator” link in the top toolbar for contact information. Finally, if you have other issues, you can call a customer service representative at 800-349-4358.
Online – Contact Us – for general questions.
By Phone – 847-286-2500
By Mail – Sears Holdings Corporation, 3333 Beverly Road, Hoffman Estates, IL 60179
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