Zales Jewelers began as a single store in 1924 selling jewelry, appliances, and cameras. Today, it has become one of the largest fine jewelry retailers, with over 700 locations. Many of those stores are outlets, selling high quality products at a more discounted price. Zales offers the Zales Outlet survey, so that you can share your feedback.
This article explains the process to follow to complete the Zales Outlet guest experience survey. We also talk about your rewards and the survey’s rules.
Zales Outlet Survey Prizes
At various times during the year, Zales offers outlet customers the opportunity to complete a survey. The questions relate to the quality of the products in the store, the level of customer service, and the environment of the location in which you shopped.
For your efforts, Zales rewards you by using your feedback to improve all aspects of its operation. In addition, when you respond to all the questions, you receive a Zales validation code. This code activates the Zales discount or merchandise offer that is printed on your original Zales receipt. Everyone who participates in the survey receives the prize listed on their receipt.
Zales Outlet Survey Rules at www.zalesoutletsurvey.com
- You have to have a Zales receipt.
- You can’t be a Zales employee, or the family member of an employee.
- The Zales Outlet survey is not always active, so you need to check the receipt for a survey invitation code. You can also speak with your sales representative to confirm the dates of the next survey period.
At the time of writing, the Zales survey is not available.
Zales Outlet Survey Steps
As mentioned, you need to receive a survey invitation code in order to participate. If you do make your purchase during a survey period and get a code, you need to follow the steps below to complete the Zales survey and claim your discount.
1. Go to the Zales Outlet survey homepage at www.zalesoutletsurvey.com, or whatever web address is listed on your purchase receipt.
2. Enter the survey code and any other required information from your receipt into the appropriate boxes.
3. Follow the instructions to navigate through the screens and respond to all the questions.
4. Record your validation code on your original Zales receipt, and bring it with you on your next visit to Zales to redeem your reward.
Zales Outlet Survey Help
If there are any issues with your Zales code or other parts of the survey, the first step is to contact the store in which you shopped. You can find Zales contact information for each location by using the “Find a Location” link at the far right of the menu bar on the Zales webpage. If you need further assistance, you can contact a company representative at 800-311-5393.
Contact Zales
Zales encourages your feedback, and makes it simple to contact the company by putting the customer service phone number, a Chat link, and the Contact Us link right in the menu bar at the top of their webpage. You can use those links or one of the methods below to reach a company representative.
Online – Contact Us
By Phone – 800-311-5393
By Mail – Z-Mail, Customer Service, P.O. Box 152777, Irving, Texas 75015
Via Social Media – Facebook and Twitter
zales jewelry is a horrible place to order shit from.They have until the end of the dayto tell me a update on my property i spent almost $700 on… There’s no email or nothing to contact them at.
Hello, Montrez! We’re sorry to hear about your unpleasant experience with Zales. While we do not represent the company, we can suggest three ways of contacting them:
1. Via phone at 1‐800‐311‐5393
2. Via mail at Z-Mail, Customer Service, P.O. Box 152777, Irving, Texas 75015
3. Via Facebook at http://www.facebook.com/Zales
We hope this helps! Have a nice day!