Comcast is a multinational telecommunications and mass media company that is currently the world’s largest cable operator. Xfinity is a Comcast brand through which the company provides cable television, internet, telephone, and home monitoring systems to its customers. To stay on top in an extremely competitive market, Comcast needs your feedback, so that it can improve and expand its offerings. This article outlines the steps to taking the Xfinity survey, and the resources to use if you encounter any issues.
Xfinity Survey Prizes
Comcast provides no monetary prizes for completing the Xfinity customer satisfaction survey. There are no gift cards or coupons of any kind. However, there are still rewards you get for spending the few minutes required to answer the survey questions. Comcast guarantees that it will use all customer feedback to better tailor its services to meet customer needs. The company also strives to take advantage of the latest technology to improve internet speeds, and provide the widest variety of and highest quality cable services.
Xfinity Survey Rules at www.xfinity.com
Since there is no contest or sweepstakes to speak of, there really are few rules for participating in this survey. The only requirement is that you have internet access, and that you surf the Xfinity Forums website. Upon completing the survey, you have the opportunity to rate your level of satisfaction.
Xfinity Survey Steps
There is currently no direct link to any survey offered by Comcast. However, once you access the Xfinity Forums website linked above (forums.xfinity.com), you get a pop-up asking you to answer a few questions. Here are the steps to follow to complete this brief survey:
- Click on the “Yes, when I’m done” button to begin the survey.
- The Xfinity survey will open in a new page.
- Check the reason for visiting the Xfinity Forums, then click “Next.”
- Answer whether you could find the information you were looking for or not.
- According to your answer, say what you would do (or would have done) next.
- Answer the rest of the survey questions to rate your satisfaction.
- Click on “Next” or “Submit” to complete the survey.
Xfinity Survey Help
You should have no issues completing the survey, but if you do, you can call Comcast customer support at 800-391-3000. One problem that you may have is that you may not receive a survey opportunity at all. Not all customers receive a pop up survey form, and the survey may not always be available. However, there are still multiple opportunities for you to share your feedback with Comcast. For instance, you can seek support at any time by visiting the Xfinity Support page.
If you have any other issues with Xfinity products, services, or technology, you can contact them using the information below.
Online – Contact Us or Chat
By Phone – Customer Service at 800-391-3000
Via Social Media – Facebook, Twitter
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